Apparently gamers will not be able to get free shipping on broken Xbox ONE’s that they have to send back to Microsoft for repair under warranty. The legality of this is still in question but MS is rolling forwards with the practice as they have been receiving an unknown number of defective units for repair / replacement. But it gets worse…
Users suffering from a bricked next-generation Xbox ONE console can pay Microsoft £381 (US$621) in order to get a system back in 2 days flat, ship the broken Xbox ONE out at their own expense and get the £381 (US$621) fee refunded but only if the broken system arrives in 2 weeks or less and only if Microsoft determines that the defect was covered by their warranty. If they decide it wasn’t? You’re out the price of another console plus fees and shipping. Sounds great right? It gets better…
If you don’t want to pay upfront for a new console and wait for a refund you will have to wait for a shipping box to arrive and Microsoft will give you the slowest replacement service they possibly can. Promising only a “MINIMUM” of 2 weeks to get a replacement console in your hands.
Let’s hope that your Xbox ONE doesn’t brick in the first place, and in the event that it does – let’s hope they decide it’s covered by their warranty regardless of which option you end up choosing.
Oh, by the way you’ll get a free downloadable game if your console bricks… which is probably the least of your worries after reading this warranty policy procedure. 🙁
***Editor’s Note: This news comes from the United Kingdom and we do hope that the policies are changed soon. We encourage those suffering from this to tweet, email, and share this article with Microsoft and the Xbox Support crew online.
Editor’s Note: RealGamerNewZ has moved web servers, some older posts can no longer be commented on and have been preserved without their images. Thank you for your understanding in this matter. This article was written by Mitch Walters on 20131129 and was last modified on 20131204 .